Help
Support
01 · Contact us
Email [email protected]. In the app, Profile → Profile Settings → Support → Contact support opens a message to us with your account ID already filled in, so we can find your account.
If something isn't working, tell us your phone model, what you tapped, and what you expected to happen. A screenshot helps a lot.
02 · Signing in
My sign-in code didn't arrive. Check your spam or promotions folder first. A code is valid for 5 minutes, and you can request up to 5 codes an hour. You can also sign in with Apple or Google instead.
I used "Hide My Email" with Apple. Keep signing in with Apple. Your account is linked to your Apple ID, not to an email you type in.
03 · Your data and your account
Export your data. Profile → Profile Settings → Data & Account → Export data. Choose what to include; we prepare a downloadable file and send you a notification when it's ready, usually within a few minutes.
Delete your account. Profile → Profile Settings → Data & Account → Delete account. This permanently erases your profile and history right away; it can't be undone. If you signed in with Apple, GymVim's access to your Apple ID is revoked as well. Can't sign in anymore? Email us from the address on the account and we'll delete it for you. What gets deleted, and what's kept.
How we handle your data is described in the Privacy Policy.
04 · Apple Health, Health Connect and Apple Watch
Import from Apple Health. GymVim reads weight, body fat, lean body mass and waist size to fill in your progress charts, and heart rate during a workout. If you declined at first, allow it in the iPhone Settings app → Health → Data Access & Devices → GymVim.
Android. The same data comes from Health Connect; manage it in the Health Connect app → App permissions → GymVim.
Apple Watch. Install GymVim from the Watch app on your iPhone (My Watch → Available Apps). Start a workout on your iPhone and it appears on your wrist.
05 · Workouts and notifications
No rest-timer alert on a locked phone. Allow notifications for GymVim in your phone's Settings → Notifications. The lock-screen workout card also needs Live Activities to be on (iPhone Settings → GymVim → Live Activities).
06 · Groups
Report someone. Open the group, tap the member, then Report and pick what's wrong. To report the group's name or cover, use the group's settings → Report group. We review every report within 24 hours.
Remove someone from your group. If you created the group, tap the member → Remove from group. They can't rejoin with the invite link.